Policies

Return Policy

  1. We have a 100% Customer Satisfaction Policy. Any item (exception of essential oils-see para 2 below) can be returned within ten (10) calendar days of receipt of shipment for a refund on the cost of goods (less shipping and/or delivery charges), if returned intact and in its original packaging.
  2. PLEASE NOTE that essential oils purchased are non-refundable, as we cannot restock oils with a broken seal.

PLEASE READ the following Agreement before purchasing any product from Oasis Botanical Company. By using or accessing the Oasis Botanical Company website, you acknowledge and agree to the terms of use listed here.

User Agreement and Disclaimer

Customers should purchase products from Oasis Botanical Company with a clear understanding that they are not intended and should not be used as a substitute to diagnose, treat, cure or prevent any illness or disease. The information provided is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Product information and descriptions presented on this website are for educational purposes only. It does not cover all possible uses, precautions, side effects and interactions. This information should not be used as a substitute for medical counseling with a health care professional. Under no circumstances should these products be likened to drug products prescribed for the treatment of specific ailments or conditions.

All Oasis Botanical Company products are for external use only unless otherwise indicated. The information contained herein on this website is not intended to diagnose, treat, cure, or prevent any disease. All products listed on this website and sold by Oasis Botanical Company should not be used by anyone who is pregnant or under the care of a medical practitioner.

The International Federation of Aromatherapists do not recommend that essential oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy. In addition, essential oils should be properly diluted before use in order to avoid any damages to property or adverse physical effects (including injury or bodily harm).

Essential oils are very highly concentrated and potent. Therefore, all products must be used at the Customer’s own discretion and after referencing relevant technical and regulatory documents specific to the product. Oasis Botanical Company shall not be held responsible for any damages to property or for any adverse physical effects (including bodily harm or injury) caused by insufficient knowledge or the improper use of a product. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products. As the ordinary or otherwise use(s) of all products on this website is outside the control of Oasis Botanical Company, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained. As for manufacturers purchasing products from this website, Oasis Botanical Company requires that Customers conduct small lab scale testing of purchased products to determine their suitability and efficacy prior to full commercial manufacturing. Oasis Botanical Company under any circumstances shall not be held liable for any losses resulting from failure to do so. The Customer is solely responsible for determining the suitability of using the product that they purchase.

If you are dissatisfied with the website, or do not agree with the terms and conditions of this Agreement, your choice is that you do not use this website.

Use of Site and Participation Disclaimer

Oasis Botanical Company may not and cannot review all communications and materials posted to or created by users accessing this website, and are not in any manner responsible for the content of these communications and materials. However, Oasis Botanical Company reserves the right to block or remove communications or materials that it determines to be:

  • Abusive, defamatory or obscene
  • Fraudulent, deceptive or misleading
  • In violation of a copyright, or otherwise intellectual property right
  • Offensive or otherwise unacceptable to Oasis Botanical Company at its sole discretion.

In addition, you represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Oasis Botanical Company for all claims resulting from content you supply. Please note, users giving product or business testimonials on this website reflect the actual experience of each individual, and are anecdotal only, and may be atypical.

If you provide information to this website, you agree to provide accurate, current and complete information about yourself. You also agree to maintain and update such information as appropriate. If you use Oasis Botanical Company’s services, you are responsible for confidentially maintaining your account and password and restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Intellectual Property

The content included on this website, including but not limited to text, graphics, logos or code is copyrighted as a collective work under Canadian, United States and international copyright laws, and is the property of Oasis Botanical Company. The compilation of all content made available on this website is protected by Copyright 2017, Oasis Botanical Company unless otherwise specified. All rights reserved.

Use and Purchase of Essential Oils

The statements made on this website are for educational purposes and have not been evaluated by the Food and Drug Administration, or by Health Canada. The products are not intended to diagnose, treat, cure, or prevent any disease. The data on this website is not considered complete and is not guaranteed to be accurate.

I understand that the products being sold by Oasis Botanical Company are not intended to diagnose, treat or prevent any disease.

I understand that essential oils are not a substitute for professional medical care.

I understand that essential oils are to be stored away from the reach of children.

I understand that Oasis Botanical Company does not promote, support or endorse essential oil use by pregnant or breastfeeding women.

I understand that Oasis Botanical Company does not promote, support, or endorse essential oil use on babies or children.

I understand that essential oils can irritate the skin.

I understand that Oasis Botanical Company cannot promote, support or endorse the internal use of essential oils.

I understand that the essential oils and carriers sold by Oasis Botanical Company are for external use only.

I understand that the essential oils and carriers sold by Oasis Botanical Company are not to be used near, on, or in the eyes, or any orifice.

I understand that Oasis Botanical Company does not promote, support or endorse the use essential oils on any animals, in any way, without the advice of a veterinarian and an experienced Aromatherapist.

I understand that essential oils must be kept in contained bottles and that exposure to direct sunlight and heat and storing oils in opened bottle(s) can compromise the quality of essential oils.

I understand the use of the term “Certified Organic” means that the supplier that Oasis Botanical Company buys the oil from is Certified Organic. I understand that Oasis Botanical Company in itself is not a Certified Organic company.

Oasis Botanical Company shall, under no circumstance, be liable for any direct, indirect, special, incidental, or consequential damages of any kind arising from, or in connection to, the use, misuse, or inability to use the materials and products available on said website. In no event shall Oasis Botanical Company total liability exceed the amount paid by the user for the materials or products.

Shipping

Oasis Botanical Company is not responsible for mail service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.

Oasis Botanical Company is not responsible for its products once shipment has been delivered and received by postal mail and/or courier services. Oasis Botanical Company ensures secure packaging of its products in their entirety prior to shipment. Oasis Botanical Company is not held responsible for mishandling of boxed shipments out of its care and control.